SPEED TECHNOLOGY trading as EFI HARDWARE TERMS AND CONDITIONS

Operating Hours:
Speed Technology P/L trading as EFI Hardware are open from 8:00AM to 5:30PM Monday to Friday. We are closed on weekends and Victorian public holidays.  You can of course, purchase from our website at any time of day or night, 365 days a year.

Order Enquires :
If you have any questions at all about your current order, please email us at info@efihardware.com.  Alternatively feel free to call us on (03) 9873 5400, +613 873 5400.

Custom Orders:
For Custom Orders under $500, we require payment in advance.
For Custom Orders over $500, we require a 50% deposit. Custom orders for items such as fuel rails, etc are non returnable, so please measure your dimensions carefully.
Custom items manufactured correctly to customers' order are non refundable.

Shipping Schedule:
Off-the-shelf items are often shipped within 1 business day.  As many of our items are custom made, or a customized kit of parts needs to be assembled to fulfill your order, in these cases, we will communicate with you directly and keep you informed regarding your orders specific shipping time frame.

Shipping Methods:
Within Australia, we generally use Australia Post Express Post or E-Parcel services. Internationally, we use Pack & Track, Express Courier International (ECI), or DHL.
We do not give authority to leave the package

If you place an order online with us, you will be able to choose your preferred method from the above list.
  - International Buyers please note that Import Duties, Taxes and other charges are a buyers responsibility.

Payment Options:
We accept PayPal, EFT, Cash, Bank Deposit, Credit Card.
 

PayPal Refunded Return Shipping:
See PayPal for all terms and conditions.
 

Warranty:
Speed Technology Trading as EFI Hardware offers the manufacturers warranty only. As these are specialty products a trade professional should be used for the fitment and calibration to ensure a successful outcome. We take no responsibility for the improper fitment or duty of care in fitting and or calibrating supplied products. Any product that has been disassembled from its supplied state will automatically be void of warranty. We limit the warranty to the cost of the of the product only. We are not liable for any labour for diagnoses, fitting or refitting. Any freight costs for return are the responsibility of the purchaser.  

Due process must take place which requires us to send the component(s) to our supplier to verify the warranty is valid. If successful we will then offer the purchaser an exchange or refund by the same method it was purchased.
 

Product Returns:
Contact us via phone (03) 9873 5400, +613 873 5400 or email at info@efihardware.com before you ship any goods back to Speed Technology.  We would like to determine what your specific problem is and work out the best solution for you.  It may mean that you keep the current item you have, and we ship you something additional to complete your installation.

Working together will ensure the best outcome for you and your project.

Returns must be authorized with Speed Technology before the goods are shipped.
Speed Technology P/L trading as EFI Hardware will allow unused products to be returned at the discretion of Speed Technology P/L trading as EFI Hardware, where the goods are returned to Speed Technology P/L trading as EFI Hardware in new and resalable condition and proof of purchase is supplied by the purchaser. Any tampering, attempted repair or modification to our supplied product will void warranty. In this case it will be at the discretion of Speed Technology P/L trading as EFI Hardware as to whether a charged for repair is an option or not.

NOTE: Custom or special ordered items are not included in the standard Product Returns schedule.
For Custom Orders under $500, we require payment in advance for Custom Orders over $500, we require a 50% deposit. Custom orders for items such as fuel rails, etc are non returnable, so please measure your dimensions carefully. Any other custom orders are not returnable.

Freight - Freight is not a refundable fee on returned goods and returned freight cost is the responsability purchasee.

Refunds/Exchange:
Speed Technology P/L trading as EFI Hardware will offer a complete refund or exchange where products or goods have arrived at the customer's location in a damaged condition.

Custom items manufactured correctly to customers' order are non refundable or exchangeable.

Order has arrived incomplete or missing items - We have a process in place to ensure orders go out complete and all parts accounted for. How ever if you have a missing Part(s) you have a 14 day window to make a claim that this has happened.

The refund mechanism will usually be the same as the process you used to buy the item from us.

Returns within 90 Days of purchase date:

For Refund Requests over $100 in value, there is a 10% restocking fee. 
For Refund Requests under $100 in value, there is a 15% restocking fee.

Returns from  90 - 180 days of purchase date:

For Refund Requests over $100 in value, there is a 20% restocking fee. 
For Refund Requests under $100 in value, there is a 30% restocking fee.

No Returns after 180 Days from purchase date.

Speed Technology trading as EFI Hardware will not be held liable for order specification or project outcome.  We take no responsibility for other items that we have not supplied that become part of the project.

Promotional Parts:
From time to time we may offer lower pricing on parts, or other benefits as part of a promotion.

Parts purchased during a specific promotion can only be returned for store credit. They cannot be returned for a refund.

Returns within 90 Days of purchase date:

For Credit Requests over $100 in value, there is a 10% restocking fee. 
For Credit Requests under $100 in value, there is a 15% restocking fee.

Returns from  90 - 180 days of purchase date:

For Credit Requests over $100 in value, there is a 20% restocking fee. 
For Credit Requests under $100 in value, there is a 30% restocking fee.

No Returns after 180 Days from purchase date.
 

Ownership of Goods:
Goods will remain in the ownership of Speed Technology P/L trading as EFI Hardware until the invoice pertaining to the goods is paid in full including any shipping charges.

Our goods come with guarantees under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality.

Speed Technology T/as EFI Hardware reserves the right to refuse sale of goods or services with or with out reason.
 

Website information and images:
Any Images, information, data or specifications remain the property of Speed Technology P/L T/as  EFI Hardware and may not be used in part or full or be re-manipulated with out specific written approval from Speed Technology P/L T/as  EFI Hardware. These remain copyright within the Laws of Australia.